Refund and Returns Policy
Quick Summary
Tasksyy is a marketplace, not a physical store — every project is custom work, so refunds work a little differently. If a freelancer doesn't deliver, misses the deadline, or the work is clearly not as described, you're generally covered. If you simply change your mind after good work is delivered, a refund usually isn't available.
What's Inside
1. Overview
Tasksyy is a marketplace connecting buyers and freelancers — not a physical store — so refunds work a bit differently than they would with a regular product. This policy explains how refunds, cancellations, and disputes work on Tasksyy, and it's part of our Terms of Service. Since we don't do the work ourselves, outcomes and quality naturally vary from one freelancer and project to the next.
2. Digital Work Is Custom
Every project on Tasksyy is made specifically for you. Because of this, once work has started, a refund isn't automatic — it depends on the quality of the work and whether both sides followed the agreed terms. The rules below are here to keep things fair for everyone.
3. Refunds — When and When Not
- The freelancer never accepted or started the work in time
- The freelancer missed the deadline and didn't respond to reminders
- The delivered work is clearly different from what was promised, and can't be fixed with revisions
- The freelancer cancels after you've paid — refunded automatically
- You simply changed your mind after the work was delivered
- You didn't give clear instructions for the project
- The work matches what was described
- The work was already approved, downloaded, or marked complete
- You're disputing more than 7 days after the order was completed
Every case is a little different, so we look at the specifics rather than applying these lists mechanically.
4. How to Request a Refund
5. How Disputes Get Resolved
First, try to sort it out with the other person through Tasksyy chat. If that doesn't work, open a dispute ticket from the order page. Our Resolution Team reviews the chat history, delivered files, and order details, then makes a fair call based on the evidence.
How Decisions Are Made
As a marketplace, we can't guarantee a specific result in every case, but we review each dispute carefully and fairly. Once the Resolution Team reaches a decision, it's treated as final on the platform and isn't reopened for further appeal.
6. Refund Timing
| Refund Destination | Typical Time |
|---|---|
| To your Tasksyy Wallet | 24–48 hours |
| To your original payment method | 5–10 business days, depending on your bank |
7. Chargebacks
If you dispute a payment directly with your bank or card provider instead of going through us, your account may be temporarily suspended while we investigate. Fraudulent chargebacks can lead to account termination, and legal action where necessary.
8. When Freelancers Can Cancel
A freelancer may cancel an order if you don't respond for over 5 days, the project breaks our Terms of Service, or your request goes well beyond what was originally agreed. In all these cases, you're refunded automatically.
9. How You're Refunded
Refunds go to your Tasksyy Wallet — credit that doesn't expire and can be used on any future order — or back to your original payment method, depending on the situation.
10. Final Notes
We may update this policy from time to time, and may decline a refund in cases of repeated refund abuse, fraud, or a clear breach of our Terms of Service. Our goal is always to be fair to both buyers and freelancers.
Need Help With a Refund?
Email: support@tasksyy.com
Website: www.tasksyy.com
Company: Tasksyy International LTD
In Short
If a freelancer doesn't deliver, misses the deadline, or the work doesn't match what was agreed, you're generally covered. If the work is good and matches the brief, a change of mind isn't grounds for a refund. Every case gets a fair review — though as a marketplace, we can't promise a specific outcome every time.